Delivery
We offer a UK standard and UK next day service. We also offer a standard International service.No matter how many items you order you only pay one flat rate. Read on to find out more.

Delivery is charged per order no matter how many items you buy.

Standard Delivery
Our standard delivery service costs £3.95 per order, and takes between three and five working days.
Deliveries are made by the Royal Mail from Monday to Saturday, and someone will need to be in to sign for your delivery.

You can track the progress of your delivery using the link that’s provided in your order confirmation email. Please note; it may take up to two working days for the first status to become available on the order tracking system.

Next Day Delivery
Our Next Day delivery service costs £4.95 per order.
You must place your order before 4pm for it to be delivered the next working day.
Your order will be delivered by our courier, DPD, between 9am and 5pm, Monday to Friday, and someone will need to be in to sign for your delivery.

To avoid waiting around, you will receive an email notification of the estimated one-hour delivery window that your order will arrive. You can also track the progress of your delivery using the link that’s in the 'order history' area of your 'my account' . Please note that it can take up to 12 hours for your order to appear on the DPD system.

International Delivery
Our international standard delivery service costs £11.99 and takes five to seven working days.

We delivery to France, Germany, Spain, and Italy.

Please note; it can take up to two days for your parcel to appear on the tracking system and it’s not possible to track deliveries to all countries.

Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. These charges must be paid by the recipient.

Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend that you contact your local customs office to check potential charges before you order, so you’re not surprised with unexpected charges.
 

British Forces Post Boxes
Unfortunately we’re currently unable to deliver to British Forces Post Boxes. We’re working hard to offer this service in the near future.

Order Tracking
You can track your package using the link supplied in your order confirmation email. Should you have any questions about its progress, please contact either the Royal Mail or DPD in the first instance as they will be best placed to inform you of the status of your delivery.

If your order hasn’t arrived within your expected time, or if you’re not satisfied with the information you’ve been provided, please email or call our Customer Care team who’ll be ready to help.

If you have questions or issues that Royal Mail or DPD can’t help with, or further account-related queries please don’t hesitate to contact Original Penguin Customer Services by email at customercare@originalpenguin.co.uk or by calling 0800 031 9160.