What delivery options do you offer?

We offer UK standard and next day delivery, and standard International (France, Germany, Spain, Italy) delivery.

Standard delivery costs £3.95 per order, and takes between three and five working days.
Deliveries are made by the Royal Mail, Monday to Saturday, and you’ll need to sign for your delivery.

You can track the progress of your delivery using the link that’s provided in your order confirmation email. Please note; it may take up to two working days for the first status to become available on the order tracking system.

Next day delivery service costs £4.95 per order.
Orders must be received before 4pm to be delivered the next working day.
Your order will be delivered by our courier, DPD, between 9am and 5pm, Monday to Friday, and you’ll be required to sign for your delivery.

To avoid waiting around, you will receive an email notification of the estimated one-hour delivery window that your order will arrive. You can also track the progress of your delivery using the link that’s in the 'order history' area of your 'my account' . Please note that it can take up to 12 hours for your order to appear on the DPD system.

International delivery costs £11.99 and takes between five and seven working days. We deliver to France, Germany, Spain and Italy.

We are working hard to increase the number of countries we deliver too.

Deliveries are made via Royal Mail, and you'll need to sugn for your delivery. You can track the progress of your delivery using the link that is provided in your order confirmation email.

To see our full delivery information please click here.

Do you deliver to British Forces Post Boxes?
Unfortunately we’re currently unable to deliver to British Forces Post Boxes. We’re working hard to offer this service in the near future.

How can I track my delivery?
You can track your order using the link that’s included in your confirmation email.
 

For standard delivery and international delivery your link will take you to the tracking tool on the Royal Mail web site. Please note that it can take up to two working days for your parcel to appear on this system.

For next day delivery your link will take you to the tracking tool on the DPD web site. Please note that it can take up to 12 hours for your parcel to appear on this system.

Should you need further information about your delivery once it has been dispatched, please contact either the Royal Mail or DPD directly, as they have access to their tracking systems and are the best people to answer your queries.

Please also remember that someone will need to sign for your delivery.

Should you have questions or issues that Royal Mail or DPD aren’t able to help with, or further account-related queries please don’t hesitate to contact Original Penguin Customer Services by email at customercare@originalpenguin.co.uk or by calling 0800 031 9160.

Does someone need to be in to sign for the delivery?
Yes. To ensure that your order gets to you safely we require a signature. If you’re requesting delivery to your work address please make sure that there is someone able and authorised to take receipt of your order. If you’ve requested delivery to a home address please ensure someone is available to take receipt of your order.

Can I use an alternative billing and delivery address?
Yes. You have the option during checkout to specify a different shipping and billing address.

Is delivery charged per item or per order?
Delivery is charged per order no matter how many items you order.

I’ve not received my order, who should I contact?
You can track your package using the link supplied in your order confirmation email. Should you have any questions about the progress of your package, please contact either the Royal Mail or DPD in the first instance as they will be best placed to inform you of the status of your delivery.

If your order has not arrived within your expected time, or if you’re not satisfied with the information you’ve been provided, please email or call our Customer Care team who will be ready to help.