Price Match Guarantee

At Original Penguin we are committed to ensuring we have the largest range available anywhere at the best price. We’re so confident you won’t find a better deal, that if you do…we’ll refund the difference.

How does it work?

If you place an order and find the same product at a lower price that same day, email priceguarantee@originalpenguin.co.uk

Please do ensure that the item you purchased from our www.originalpenguin.co.uk site is being compared against exactly the same item, colour and size, sold as new, in stock and available for delivery. We will then verify the offer.

How to claim

Email us at priceguarantee@originalpenguin.co.uk, providing the following information:

  • Full details of product purchased – including colour and size
  • Your Original Penguin order number
  • The link to where you have found the same product available (ensuring it’s in stock)

Once we have quickly validated your claim, we will refund you the difference. There are a few exceptions:

  • Online auction sites, private sellers or mail order clubs such as eBay, marketplaces such as Amazon, and private sales clubs such as Secret Sales and Brand Alley are excluded.
  • Price guarantee applies to UK sites only.
  • We do not match prices which include the redemption of vouchers or codes
  • Price promise is only valid on the day of purchase.
  • Delivery costs are excluded from the price promise
  • Any price difference can only be applied to full ticket price single items only (i.e. No multi-buy purchases or Sale items)
  • Price match cannot be used in conjunction with any other discount, promotion or voucher code.

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