Is it safe to order online?
At Original Penguin we take the safety and security of your data very seriously. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and your credit card details.
This means information passed between your computer and our website cannot be read in the event of someone intercepting it.
How do you protect against payment fraud?
When we receive your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. If successful, your card will be charged immediately.
Additionally, for your protection, orders are fraud screened. Please take great care to enter your details accurately to ensure your order is successful.
Your billing name and address must also match that of the payment card. We reserve the right to cancel any order that does not match these criteria.
Customers using MasterCard and Visa will also be required by their card issuer to enter their Verified by Visa or MasterCard SecureCode password. For more information about this service or to sign up please contact your card issuing bank.
If for any reason your order is unsuccessful, we’ll attempt to contact you using the contact information you’ve provided.
What’s 3D secure?
3D Secure, also known as Verified by Visa or MasterCard SecureCode is an additional step in the payment confirmation process which is required by your card authoriser. It’s designed to offer an additional level of internet payment security. For more information about this service or to sign up please contact your card issuing bank.
Is my personal information kept private?