If you’re not 100% satisfied, you have 28 days from the day you receive your order to return it back to us.

All items can be returned, including sale items, however in the interests of hygiene we are not able to accept returns of underwear unless they are in their original, unopened packaging or are faulty.

We are not currently able to offer an exchange service. If you require a different colour or size please return the unwanted item and place a new order.

All returns must be made via post. Unfortunately products ordered online CANNOT currently be returned or exchanged in store.

It is very important that you remember to include your completed returns form with your parcel

If you have lost your returns form, you can print a new one here.



Remember; the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We recommend you return your order using a secure or trackable method such as Royal Mail recorded or special delivery and that you retain your proof of postage.

In all cases, the items returned must be in their original condition with all tags still attached. All goods will be inspected on return and any item in unsuitable condition or with tags removed will be sent back to you.

It can take up to seven days (21 days for international customers) for your returns to reach us, depending on which postal service you use. However once we receive them, we will inspect and process the goods within three working days to ensure you receive your refund as quickly as possible.

To keep you informed, we will send you an email confirming the action we have taken as soon as we are confident the goods are in their original condition.

Any refund will automatically be issued via the payment method used to make the original purchase.

*Christmas Returns Policy

We've extended our Returns Policy for Christmas. Product purchased from 1st November 2015 can be returned up until 16th January 2016 and are subject to our normal returns policy & terms.

Products from Original Penguin UK Stores must be returned to the Store where goods were purchased before closing of January 16th 2016.

Online returns should be returned in the normal manner and must be received by our warehouse team on 16th January 2015.


    All returns should be posted to:

  • Original Penguin Returns
  • C/o Amethyst
  • Fourth Avenue
  • Burton Upon Trent
  • Staffordshire
  • DE14 2WL
  • United Kingdom
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