Customer Care

How can I contact you?

Here at Original Penguin we pride ourselves on our customer care. If you need to contact us for any reason, you can reach us using any of the methods below.


We'll aim to get back to you within 2 working days.

For all queries relating to store purchases please email:


Give us a call and we’ll be happy to help.
0800 031 9160


All returns should be posted to:
Original Penguin Returns
CM8 3DJ,
United Kingdom

What are your Customer Care team hours of business?

Our Customer Care team are available to help seven days a week:

Monday – Friday 8am to 8pm
Saturday – Sunday 9am to 6pm
*Excluding Bank Holidays.

When will you get back to me?

We’ll do our best to respond to your email, call or letter within two working days.

How can I keep up to date with your latest news and offers?

Subscribe to our email updates and you’ll be first to hear about our latest offers, new products and exclusive events. We promise never to share you information with anyone else!