CORONAVIRUS UPDATE

CUSTOMER INFORMATION

At Original Penguin, the safety of our customers and employees is our highest priority and we want to keep you updated about the steps we are taking to ensure this.

We are closely monitoring updates in order to act quickly, following advice from the World Health Organisation and the UK government.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.
Please keep visiting this page for the latest information.

Take care of yourselves and each other.
The Original Penguin team

RETAIL STORES & OUTLETS

UPDATE 06/04/2021: Effective from 12th April 2021, all of our retail stores will open inline with the Government advice. If you have any questions please contact our customer service team.

UPDATE 04/01/2021: Effective from 4th January 2021, the government introduced a National Lockdown, Tier 5. All of our retail stores will remain closed inline with with Tier 5. If you have any questions please contact our customer service team.

UPDATE 19/12/2020: Effective from 20th December 2020, our retail stores within tier 4 will be closed inline with government advice. This effects our Portsmouth and Ashford stores. Livingston store will remain open until 26th December and remain closed for 3 weeks. If you have any questions please contact our customer service team.

UPDATE 30/11/2020: Effective from 2nd December 2020, our retail stores within the UK will open with the exception of Livingston, which will open on the 12th December.

UPDATE 24/11/2020: Please note that our stores are currently closed and will be reopening from the 2nd December with the exception of our Livingston Store. 

04/11/2020: Effective from 5th November 2020, we have closed all our Original Penguin stores in England inline with the government announcement. This will be for the duration of 4 weeks, and then we will decide what happens next based on the latest advice from the UK government. 

18/02/2020: It is with regret that we have decided to temporarily close all of our Original Penguin stores as of 19th March 2020, for the safety of our customers and staff.

As of the 18th June 2020 we have opened Chesire Oaks and Portsmouth with our York, Street, Swindon and Ashford stores opening on the 24th June 2020.

All our store staff will be paid during this temporary closure

ONLINE STORE

Our online store is open and fully operational whilst maintaining the safety of our warehouse staff. We are closely following advice from the UK government and promise to let you know of any changes we make. In the meantime take care of yourselves and others.

We will continue to add fresh new styles to our online collections, which we will share with you in our emails and on our social channels - we look forward to keeping you inspired.

ONLINE DELIVERY

International
We are not currently experiencing delivery problems. Due to the changes of Brexit there will not be unexpected delivery costs on any EU deliveries as we work closely with a 3rd party shipping company to cover this for our customers. The rest of our international orders outside the EU also remain the same, with no unexpected hidden costs. If your parcel has been shipped, please check the tracking link supplied by Global-e our 3rd party. For parcels that will be delayed or not shipped, our customer service team will contact you. If you are experiencing problems or have further questions, please contact us here We are working hard to ensure each parcel reaches our customers on time and we apologies for any inconvenience caused. 

UK

We are not experiencing any delivery problems. Please check your tracking link via the DPD email for updates, if you are experiencing problems or have further questions, please contact our customer service here.
Please see more about our delivery here

ONLINE RETURNS

We use Royal Mail for all UK returns. Currently, we are experiencing no delays in orders being returned to us in a timely manner getting credited. Customers have 14 days return period for Sale items and 28 days for full price. 

For our International customers, we have partnered with a 3rd party to avoid any delays. Please use the return portal here.

If you are experiencing problems or have further questions, please contact our customer service.