Returns

Holiday Returns

Items purchased after November 1st, 2010 may be returned up to 15 days after Christmas.

Within 30 days

We will issue a refund, excluding any shipping and handling fees, for all unused, undamaged and/or defective products returned within 30 days of purchase. All products must be returned in its original packaging (whenever possible) and with all accessories to ensure a full credit.

Your card will only be affected if there is a balance due/owed. Any balance due/owed will be billed/refunded in the original form of payment. If the order was paid using multiple methods, we will refund to each form of payment used. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing. PayPal purchases will be refunded to your PayPal account.

Merchandise purchased at a retail store must be returned to the original place of purchase to ensure that a proper credit is received. We can only accept returns from items purchased at our online store and reserve the right to refuse a refund request if it does not comply with this policy.

Items purchased at OriginalPenguin.com may be returned to one of our Original Penguin retail stores within 30 days of purchase. All products must be returned in its original packaging and the original packing slip must be provided. To find an Original Penguin retail store click here. Redline, sale merchandise cannot be returned to Original Penguin Retail Stores.

For additional information regarding Original Penguin Store returns, please email us at stores@originalpenguin.com.

Price Adjustments

OriginalPenguin.com will gladly honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Items not purchased at full price are ineligible for price adjustments.

Handling your online returns

To initiate the return process, please follow the simple steps below:

  • Click on the INITIATE RETURN button below, or visit http://returns.originalpenguin.com.
  • Click on the INITIATE RETURN button below, or visit http://returns.originalpenguin.com*.
    *This service is temporarily unavailable.
  • Fill in your email address, order number and last name, and then follow the instructions for selecting the items to be returned. You will then be prompted to print your customized return label and will receive an email confirmation shortly after.
  • Affix the customized return label to the outside of your package, and then simply take it to the nearest FedEx drop off location.
  • No additional postage is required. A $6.00 flat fee will be deducted from your order refund.

Please note that FedEx shipments take approximately 7-9 business days to reach our distribution center.

INITIATE RETURN

Self-Shipping - Choose your mail Carrier

If you prefer not to use our prepaid shipping label, please ship the item(s) through a traceable and insured shipping method to:

Original Penguin
E-commerce Returns
101 Mountain View Dr
Seneca,SC 29672-2124

If you do not have a packing slip, please include the following information with your return:

  • Your Full Name and Billing Address
  • Online Order Number
  • Reason for Return

We are not responsible for any lost packages that do not reach our warehouse when using this return method.

International Returns

To return all or part of an order shipped outside of the United States, simply place the item(s) to be returned in a secure package and mail to:

Original Penguin
E-commerce Returns
101 Mt. View Dr
Seneca, SC 29672

Please include the following information with your return to ensure proper credit:

  • Your Full Name and Billing Address
  • Online Order Number
  • Reason for Return

International customers are fully responsible for shipping costs and any additional assessed duties and taxes associated with returning these item to the United States. We are nto responsible for any lost packages that are not received at our warehouse.

Please call us at 1.866.674.8783 or email us at support@originalpenguin.com if you have any further questions.

Thank you for shopping at OriginalPenguin.com!