An important update

At Original Penguin, the safety of our customers and employees is our highest priority. We want to keep you updated about the steps we are taking to ensure this. We are closely following advice from the UK government and promise to let you know of any changes we make. In the meantime take care of yourselves and others.

UK Deliveries

We are not experiencing any delivery problems. Please check your tracking link via the DPD email for updates, if you are experiencing problems or have further questions, please contact our customer service here.

International Deliveries

Some areas may be experiencing extended delivery timescales. If your parcel has been shipped, please check the tracking link supplied by Global-e. For parcels that will be delayed or not shipped, our customer service will contact you. If you are experiencing problems or have further questions, please contact our customer service here. We are currently experiencing partial suspension and delays for Italy, Argentina, Morocco and Philippines.

Please note that our delivery service WILL be affected over bank holidays and during sale periods. No Deliveries are made on Bank holidays.


Christmas Delivery time

UK orders to receive by Christmas, cut off date is 23rd December 12pm.

For Offshore, Highlands & Islands cut off date is 18th December due to ferry schedules or adverse weather conditions.

Christmas International Delivery time

Europe orders to receive by Christmas, cut off date is 17th December

ROW orders to receive by Christmas, cut off date is 13th December

United Kingdom Deliveries 

All UK delivery options are fully tracked and we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse.
You can also track your orders by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track This Order’ and you’ll be directed to the tracking page.

Delivery Option Cost Time
UK Standard Delivery Free 2-5 working days
UK Next Working Day Delivery
(Order By 1pm Monday - Friday)
£3.95 1 working day
UK Next Working Day By Noon Delivery
(Order By 1pm Monday - Friday)
£6.95 Temporarily suspended
UK Saturday Delivery
(Order By 1pm Friday)
£5.95 Temporarily suspended

 

UK Standard Delivery

UK Standard Delivery is free (you’re welcome). Your parcel will arrive in 2-5 working days. Deliveries are made by DPD from Monday to Saturday. Track the progress of your delivery here.

UK Next Working Day Delivery

Next Working Day Delivery costs £3.95, and is free when you spend £90. Place your order by 1.00pm Monday – Friday for it to be delivered the next working day. Deliveries are made by DPD from Monday to Friday, when ordering on Friday you will receive on Monday. Track the progress of your delivery here.
Unfortunately Next Working Day Delivery is not available to the Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, Scottish Highlands & Islands.

UK Next Working Day By Noon Delivery

Temporarily suspended, please refer to our Coronovirus information page for updates here
Next Working Day By Noon Delivery costs £6.95. Place your order by 1.00pm Monday – Friday for it to be delivered the next working day by noon. Deliveries are made by DPD from Monday to Friday, when ordering on Friday you will receive on Monday. Track the progress of your delivery here.
Unfortunately Next Working Day By Noon Delivery is not available to the Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, Scottish Highlands & Islands.

UK Saturday Delivery

Temporarily suspended, please refer to our Coronovirus information page for updates here
Saturday Delivery costs £5.95. Place your order by 1.00pm Friday for it to be delivered the Saturday of that week. Deliveries are made by DPD from Monday to Saturday. Track the progress of your delivery here.
Unfortunately Saturday Delivery is not available to the Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, Scottish Highlands & Islands.

 

Delivery Outside The UK?

We have partnered with Global-e to provide an international shipping service that allows the customer to shop and pay securely with local payment and currency options. Customers are able to pre-pay duties and taxes, avoiding any surprise charges. If you have any questions relating to Global-e please use the below links, or contact our  customer service team.

Need help tracking? Follow the steps here

Zones Standard Delivery Express Delivery Standard (working days) Express (working days)
Ireland Free £8.00 3 to 6 2 to 3
France £6.00 £8.00 6 to 12 2 to 4
Germany  - £8.00 -   Free over 125  - 2 to 4
Rest of Europe £6.00 £12.00 6 to 12  2 to 5
USA £6.00 £15.00 4 to 10 2 to 4
Canada £10.00 £20.00 5 to 11 2 to 4
Australia £10.00 £20.00 6 to 10 3 to 5
Rest of World £12.00 £20.00 6 to 12 2 to 5


Need more information? See our Delivery FAQ