An important update

At Original Penguin, the safety of our customers and employees is our highest priority. We want to keep you updated about the steps we are taking to ensure this. We are closely following advice from the UK government and promise to let you know of any changes we make. In the meantime take care of yourselves and others.

UK Deliveries

We are not experiencing any delivery problems. Please check your tracking link via the DPD email for updates, if you are experiencing problems or have further questions, please contact our customer service here.

International Deliveries

Some areas may be experiencing extended delivery timescales. If your parcel has been shipped, please check the tracking link supplied by Global-e. For parcels that will be delayed or not shipped, our customer service will contact you. If you are experiencing problems or have further questions, please contact our customer service here. We are currently experiencing partial suspension and delays for Italy, Argentina, Morocco and Philippines.

Please note that our delivery service WILL be affected over bank holidays and during sale periods. No Deliveries are made on Bank holidays.


Christmas Delivery time

For guaranteed UK shipping in time for Christmas, order before 23rd December with our Next Day Delivery and 18th December for the Standard Delivery. 

For Offshore, Highlands & Islands cut off date is 18th December due to ferry schedules or unexpected adverse weather conditions.

Christmas International Delivery time

Europe orders to receive by Christmas, cut off date is 18th December with our express shipping.

ROW orders to receive by Christmas, cut off date is 13th December with our express shipping.

Black Friday & Christmas extended returns

Plus don't forget, if you have ordered from the 10th November to the 4th of December, you have until the 4th of January to return.


United Kingdom Deliveries 

All UK delivery options are fully tracked and we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse.
You can also track your orders by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track This Order’ and you’ll be directed to the tracking page.

Delivery Option Delivery Time
UK Standard Delivery
(Order By 12pm Monday - Friday)
£2.95
Free over £35
2-5 working days
UK Next Working Day Delivery
(Order By 12pm Monday - Friday)
£3.95
Free over £90
Temporarily suspended
UK Next Working Day By Noon Delivery
(Order By 12pm Monday - Friday)
£6.95 Temporarily suspended
UK Saturday Delivery
(Order By 12pm Friday)
£5.95 Temporarily suspended

 

UK Standard Delivery

UK Standard Delivery is free over £35. Your parcel will arrive in 2-5 working days. Deliveries are made by DPD from Monday to Saturday. Track the progress of your delivery here.

UK Next Working Day Delivery

Temporarily suspended. Next Working Day Delivery costs £3.95, and is free when you spend £90. Place your order by 12pm Monday – Friday for it to be delivered the next working day. Deliveries are made by DPD from Monday to Friday, when ordering on Friday you will receive on Monday. Track the progress of your delivery here.
Unfortunately Next Working Day Delivery is not available to the Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, Scottish Highlands & Islands.

UK Next Working Day By Noon Delivery

Temporarily suspended, please refer to our Coronovirus information page for updates here
Next Working Day By Noon Delivery costs £6.95. Place your order by 12pm Monday – Friday for it to be delivered the next working day by noon. Deliveries are made by DPD from Monday to Friday, when ordering on Friday you will receive on Monday. Track the progress of your delivery here.
Unfortunately Next Working Day By Noon Delivery is not available to the Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, Scottish Highlands & Islands.

UK Saturday Delivery

Temporarily suspended, please refer to our Coronovirus information page for updates here
Saturday Delivery costs £5.95. Place your order by 12pm Friday for it to be delivered the Saturday of that week. Deliveries are made by DPD from Monday to Saturday. Track the progress of your delivery here.
Unfortunately Saturday Delivery is not available to the Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, Scottish Highlands & Islands.

 

Delivery Outside The UK?

We have partnered with Global-e to provide an international shipping service that allows the customer to shop and pay securely with local payment and currency options. Customers are able to pre-pay duties and taxes, avoiding any surprise charges. If you have any questions relating to Global-e please use the below links, or contact our  customer service team.

Need help tracking? Follow the steps here

Zones Standard Delivery Express Delivery Standard (working days) Express (working days)
Ireland Free £8.00 3 to 6 2 to 3
France £6.00 £8.00 6 to 12 2 to 4
Germany  - £8.00 -   Free over 125  - 2 to 4
Rest of Europe £6.00 £12.00 6 to 12  2 to 5
USA £6.00 £15.00 4 to 10 2 to 4
Canada £10.00 £20.00 5 to 11 2 to 4
Australia £10.00 £20.00 6 to 10 3 to 5
Rest of World £12.00 £20.00 6 to 12 2 to 5


Need more information? See our Delivery FAQ