CORONAVIRUS UPDATE

CUSTOMERS INFORMATION

At Original Penguin, the safety of our customers and employees is our highest priority and we want to keep you updated about the steps we are taking to ensure this.

We are closely monitoring updates in order to act quickly, following advice from the World Health Organisation and the UK government.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.
Please keep visiting this page for the latest information.

Take care of yourselves and each other.
The Original Penguin team

RETAIL STORES & OUTLETS

It is with regret that we have decided to temporarily close all of our Original Penguin stores as of 19th March 2020, for the safety of our customers and staff.
We will let you know when our doors reopen. All our store staff will be paid during this temporary closure.

ONLINE STORE

Our online store continues to operate as usual, however due to the current situation we are experiencing some delays in the delivery.

We will continue to add fresh new styles to our online collections, which we will share with you in our emails and on our social channels - we look forward to keeping you inspired.

ONLINE DELIVERY

International
Due to the current situation we are experiencing delays in our international deliveries. Whilst most orders remain unaffected, some parcels may be delivered later than the expected date up to 21 working days. We are working hard to ensure each parcel reaches our customers on time and we apologies for any inconvenience caused. 

For all non-european countries we have increased the delivery charges to incorporate COVID-19 surcharges.
Please be assured that it is our intention that this will only be a temporary measure.

UK
We are not experiencing delays with our UK mainland orders but may experience delays to Jersey, Guernsey and Isle Of Man

Please see more about our delivery here

If you are experiencing problems or have further questions, please contact our customer service

ONLINE RETURNS

To support you in these unprecedented circumstances we have updated our returns policy and extended our returns period.
We have now extended our returns period to 45 days.

If you are experiencing problems or have further questions, please contact our customer service.