CORONAVIRUS UPDATE

CUSTOMERS INFORMATION

At Original Penguin, the safety of our customers and employees is our highest priority and we want to keep you updated about the steps we are taking to ensure this.

We are closely monitoring updates in order to act quickly, following advice from the World Health Organisation and the UK government.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.
Please keep visiting this page for the latest information.

Take care of yourselves and each other.
The Original Penguin team

RETAIL STORES & OUTLETS

It is with regret that we have decided to temporarily close all of our Original Penguin stores as of 19th March 2020, for the safety of our customers and staff.
We will let you know when our doors reopen. All our store staff will be paid during this temporary closure.

ONLINE STORE

Our online store continues to operate as usual, however due to the current situation we are experiencing some delays in the delivery.

We will continue to add fresh new styles to our online collections, which we will share with you in our emails and on our social channels - we look forward to keeping you inspired.

ONLINE DELIVERY

Due to the current situation we are experiencing delays in our deliveries. Whilst most orders remain unaffected, some parcels may be delivered later than the expected date with a maximum of 5 working days. We are working hard to ensure each parcel reaches our customers on time and we apologies for any inconvenience caused.

If you are experiencing problems or have further questions, please contact our customer service

ONLINE RETURNS

To support you in these unprecedented circumstances we have updated our returns policy and extended our returns period.
For orders placed between 16th March 2020 and 24th April 2020, you have until the 24th May 2020 to return.

If you are experiencing problems or have further questions, please contact our customer service.